I love it when Exodus sends a survey on ticket close automatically. I made some funny but smart aleck comments in the comment section below.
This was on a manual powercycle, which consists of going up to the machine, and pressing the power button for me.

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Recently you contacted Exodus Communications. We appreciate the opportunity to assist you and hope we were responsive to your needs. To help Exodus ensure that we are providing the expert assistance you require, please take a moment to reply to this questionnaire regarding:
Service Request: xxxxxxxxxxx Arrival Time: 2002-07-22 03:01:43
Company Name: xxxxxxxxxxxxxxx
Data Center Location: LA/LA1
Group: NCC
Title: powercycle

PLEASE PLACE YOUR ANSWER IN THE SURVEY AFTER EACH COLON.
On a scale of 1 to 5 (1 = Unacceptable, 3 = Met your needs , 5 = Excellent) rate each of the following:

(Q1) Overall handling of the Case……………..(1-5): 5
(Q2) Ease of access to Help…………………..(1-5): 5
(Q3) Timeliness of Response…………………..(1-5): 5
(Q4) Communication of problem Status…………..(1-5): 5
(Q5) Effectiveness of Solution/Info……………(1-5): 5
(Q6) Technical expertise of the Engineer……….(1-5): 5
(Q7) Overall Exodus Customer Service Satisfaction.(1-5): 5

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His ability to command his eyeballs, and his finger, with such coordination and finesse, is unparalleled anywhere in the industry. Thank you Exodus!

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Thank you for letting us know how we're doing, and providing us with the opportunity to improve our service. Please return the completed form to TicketSurvey@exodus.net. Should you have any questions regarding this service request, please feel free to contact the Response center at 1-877-393-7878.

Respectfully,

Exodus Communications, Inc.
TicketSurvey@exodus.net